The Swedish banking sector has undergone a great deal of consolidation in recent years forcing the closing of many branch offices. To pick up customer service tasks that used to be done by warm blooded humans, the banks are implementing chat bots with access to banking records and artificial intelligence. The AI based systems are being tasked with handling common request from clients, leaving more complicated transactions to the few remaining employees.
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Just wait until the hackers figure out how to hijack these things.