B.C. furniture store to pay damages to couple whose cushions need constant ‘fluffing’

CTV:

A British Columbia furniture store was ordered to pay $500 in damages to a couple who bought a sofa without knowing it was stuffed with feathers, after a provincial court judge heard evidence the couple was “not prepared to continually fluff the cushions.”

Donna and Thomas Dobko filed the claim against the Muse & Merchant store in Coquitlam, where they purchased the sofa and two ottomans in November 2023. Seven months later, they went back to the store to complain the cushions were deflating after they were sat on for an hour or two.

The store manager told them the feather-filled sofa was not defective but “required regular maintenance by fluffing the cushions,” Judge Wilson Lee wrote in his decision, published online Thursday.

This apparently came as a surprise to the couple, who demanded a refund.

“Ms. Dobko said she would not have purchased the sofa had she known it was stuffed with feathers,” the judge wrote. “Mr. Dobko said he was not prepared to continually fluff the cushions.” more

8 Comments on B.C. furniture store to pay damages to couple whose cushions need constant ‘fluffing’

  1. bobky in Slavic is rabbit droppings
    in yiddish it’s bubkes which also means “nothing at all”, as in “you know bupkes about the situation.”
    a dobko, according to my Ukranian grandmother, was a low-life

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  2. Donna and Tommy screwed up. They failed to read those DO NOT REMOVE UNDER PENALTY OF LAW tags that declare what the innards are of things like that. I imagine the canucks have those, too.

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  3. We had a big comfy couch with big down cushions and pillows and, yes, they needed frequent fluffing. But nothing fluffs as easily as down cushions. Hard to imagine how anyone can sit down on or pick up a down-filled cushion or pillow and not know that it’s stuffed with feathers. It’s a distinctive stuffing.

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