Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents – IOTW Report

Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents

Monday, 3 March 2025, 10:00 MJA Uncategorized 26

NYP:

Teleperformance, the world’s largest call center operator, is relying on artificial intelligence technology to “neutralize” the accents of English-speaking Indian customer service agents in real time — an innovation that the company claims will enhance clarity and improve customer interactions.

The new feature, known as accent translation, is being introduced at call centers in India, where employees provide support for some of Teleperformance’s international clients, according to Bloomberg News.

This AI-driven solution, developed by the Palo Alto-based startup Sanas, works alongside background noise cancellation technology to improve call quality. more

26 Comments on Teleperformance rolls out AI software that ‘neutralizes’ Indian call agents’ accents

  3. It won’t buff out the awkward English phrasing though. That’s how you will still be able to tell. But if it makes the help desk more coherent I won’t object.

    12

  9. I’ve given up trying to get help from “the help desk”. It’s usually better to just get on the web and try to figure out how to fix the problem yourself when you can.

    5

  10. …Im not a fan of accents generally speaking, but one in particular made an impression on me that will stick til the day I die.

    When I had to do my hospital time to earn my EMT cert, one of my first patients was a roofer who fell off his roof, apparently onto his ribs, and broke his anger management gland in the process. There was a Hindi ER doc that day and he decided he needed to plant a chest tube, STAT, with no time for li’l niceties like anesthesia. So as a newbie I was holding the guy’s wrists so he didn’t distract the doc while he was cutting a hole in his side as the guy threw every curse word he could at me, the doc, the nurse, the guy in the next bay, God, etc., and made some up when he ran out. The little Hindu doc was unfazed by this, or by the farty air sounds and gush of side blood, and just said calmly (imagine this with an Indian accent) “cursing me will do nothing to help YOU”.

    If I wasnt already soaked in other people’s blood and urine from the day I was having that was making me question my life choices (the urine was from the previous guy, different story for another day), I would have busted out laughing.

    It did settle dude down though, so maybe he felt the same way. Or the fact that his other lung could start working helped, not sure.

    Either way, by itself the phrase “Cursing me will do nothing to help YOU” is pretty bland…but say it very calmly during utter chaos with an Apu during a Kwik-E-Mart accent and it actually seems pretty inconguantly hilarious…

    …so for certain things an Indian accent is kinda an enhancement.

    Except for a Liz Phair song.

    NOTHING can save THAT…

    https://youtu.be/sjlumEbIDEU?si=fFBOX8QOzNSE9oZu

    6

  12. Here is an idea, hire Americans not Indians for your call center.
    So instead we will just hire Indians for 10 cents a day with an accent that ruptures eardrums and they google search the answers same as me… sure

    1

  18. The worst phone call that my wife and I ever received was from S. Africa. My son who was 21 at the time was in S. Africa on a mission’s trip and one day we got a call from a woman at a S. African hospital to tell us that our son was in a local hospital after he had fallen out of a baobab tree after it was exposed to chemical pesticides, and he was poisoned while he was in the tree. This woman nurse was extremely hard to understand because she spoke in very broken pidgin English but was able to tell us that he was OK and not to worry. That was a very scary phone call, but my son was indeed OK and has one heck of a story about his 4 or so months in S. Africa on a mission’s trip. He also did a bungee jump on one of the world’s tallest bungee jumps while there of about a 1000 ft. and loved every minute of it, but he’s always been a daredevil and still is at almost 43 except now more cautious because of his 3 kids.

    4

  19. Conservative Cowgirl
    Monday, 3 March 2025, 11:36 at 11:36 am
    “SNS, “anger management gland” LOL!!”

    …usually, if a phenomenon is repeatable then its true, and a LOT of folks seemed to pop theirs when getting injured…although it seems to be in different places in different people, folks get pissy a LOT when their in pain and generally dont hold back on their healers, at least in my experience.

    Thats why I dont get the kids today. The hospitals nowadays have all kinds of signage saying that if you hurtz their employees widdle feelz, they will kick you out. Back in MY day, it was just considered a GIVEN that people in pain were going to be assholes because they were in pain (and often because they were pissed at THEMSELVES for CAUSING their own pain in many cases), so we just let it roll off and ignored it unless it was germain to determining where they were injured.

    Injured people hurt.

    Pain make you crazy.

    Ive always felt from the day I describe forwards that if someone was too sensitive to be called names that they had no business in emergent patient care, but that was then and this is now…

    https://www.monhealth.com/Uploads/Public/Images/No%20Tolerance%20for%20Workplace%20Violence%20Policy.jpg

    4

  25. SNS – I think you’ve found the new home for the Palestinians.

    Yeah…cuz whenever I think of fun, entertainment and ice-cream I always think of Hitler…
    Drop ’em off in New Delhi and tell them to have fun with Hitler’s Arabs. Yer gonna love ’em!

    5

Leave a Reply

Your email address will not be published.




iOTWreport.com ©2024 ----- iOTWreport is not responsible for the content of comments. All opinions in comments are solely the commenter's.